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Contact Us, Payment & Postage Information

Order Enquiries

You can email us below, or directly: [email protected] or call Chris on 07840 802841 (Mon-Fri 09.00-17.00 Only)

We’re always happy to help, but please keep phone calls to working hours 0900-1700 weekdays. No phone calls at weekends please.

    Payment Methods

    We accept the following payment methods: Paypal (who permit the use of most credit and debit cards); Direct Bank Transfer (BACS) in GBP ONLY; UK personal cheques in GBP (Payable to MR C. R. LEM); Western Union (GBP); Most currencies in cash and International Money Orders (which must be made out in GBP and able to be drawn on a UK Bank Account).

    NOTE: We only accept credit and debit cards via the Paypal system. No charge is made for this service. Orders cannot be taken by phone

    No-Hassle Returns Policy

    At Planestore we take care to make sure all models have been checked before despatch. However as the models are mass manufuctured there may occasionally be a factory defect on a model. Our “no hassle” guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 7 days, and we will issue a full refund for the price you paid for the item. To return a model, please e-mail us to explain the nature of the defect, wrap the model securely in its original box with all packaging, and accessories, and we will inform you by reply where to send the model back to. For your protection we recommend that you use a recorded-delivery service. We will send you an e-mail to let you know when we have received and processed your return. This returns policy does not affect your statutory rights.

    Standard UK Postage

    All parcels will be sent by tracked courier wherever possible. Up to 0.3kg £2.00, Up to 1kg £5.00, Up to 2kg £6.50, Up to 4kg £10.00. 4-29kg £15.00. Please contact us if you prefer Royal Mail (signed for or Special next day delivery) at additional cost.

    For International Postage: Please email [email protected] for individual price based on size and weight of parcel. Wherever possible a tracked and signed for service is offered.

    Privacy

    At Planestore we are committed to protecting your privacy. We only use the information that you provide us to process orders. Any personal information provided to us during your online shopping experience at Planestore is solely controlled by us. When you order online, we need to know your name, e-mail address, delivery and billing address. This allows us to process and fulfill your orders and to notify you of the status of your order. It is a Planestore guarantee to its customers that we shall not sell, trade or rent your personal information to others, either now or in the future. Security of your personal details is of paramount importance to us here at Planestore, and that is why we choose Paypal. Every aspect of their system has been developed with security in mind, ensuring that all sensitive information is protected throughout the payment process.
    All of these systems offer you, the customer, peace of mind that any transactions you make with Planestore will be safe and secure, and that shopping online with Planestore means shopping with confidence